IN-STORE REFILLABLE PRODUCTS POLICY
Due to the nature of the refill process, all refillable products are non-refundable, and they are not eligible for returns or exchanges.
If you are unsure if a product is right for you, we highly recommend purchasing a sample amount first, so you can try it out before you commit to a larger refill amount.
Any non-refillable items are returnable for store credit within 30 days, as long as they have not been used and are in original packaging (if any)
We are unable to provide returns or refunds on makeup & skin care products, shower steamers, bath bombs, and soaps.
Online Returns and exchanges
We do not accept returns, exchanges, or issue refunds for online purchases. The process of returns has a number of negative impacts on our planet. In the United States alone, returns are responsible for 4 billion pounds of landfill waste and 15 million metric tons of CO2 emissions.
If you have any issues with your product, please email us at [email protected] and we will be happy to assist you on a case-by-case basis. Thank you for understanding and helping us reduce our environmental footprint as much as possible!